Make sure that there's a paging file pagefile. Additionally, you can use the workaround for space limitations on the system drive in Windows Server Enable the CrashOnCtrlScroll registry value to allow the system to generate a dump file by using the keyboard. However, by default, this setting will stop the system without creating a memory dump. Then, restart the computer to apply this change. When the computer exhibits the problem, hold down the right Ctrl key, and press the Scroll Lock key two times to generate a memory dump file.
Use the Dump Check Utility Dumpchk. You can use Windows Performance Monitor to examine how programs that you run affect your computer's performance, both in real time and by collecting log data for later analysis. To create performance counter and event trace log collections on local and remote systems, run the following commands in a command prompt as administrator:. In the search results, select Windows Performance Diagnostic , and then click Create.
If the physical computer is still running in a frozen state, follow these steps to enable and collect memory dump:. Make sure that the computer is set up to get a complete memory dump file and that you can access it through the network.
If it isn't possible to access the affected computer through the network, try to generate a memory dump file through NMI interruption. The result of the action may not collect a memory dump file if some of the following settings aren't qualified. In case accessing the operating system isn't possible, try to access Registry Editor on the computer remotely in order to check the type of memory dump file and page file with which the computer is currently configured.
Then, connect to the concerned computer, and verify the following settings:. Make sure that the CrashDumpEnabled registry entry is 1. If the value of the Pagefile registry entry is system managed, the size won't be reflected in the registry Example value:?
Make sure that there's more free space on the hard disk drives of the computer than there is physical RAM. Enable the CrashOnCtrlScroll registry value on the computer to allow the system to generate a dump file by using the keyboard.
Connect to the concerned computer and locate the following registry keys:. The Window Watcher tells all, reporting every window created by every running program, whether the window is visible or not. Vista and Windows 7 love updated drivers so here is how to update the major ones. This is my generic how to for proper driver updates : This utility makes it easy to see which versions are loaded : DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more. Control Panel - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed sound drivers particularly do this so install a driver - reboot - check to be sure it is installed and repeat as needed.
Manually look at manufacturer's sites for drivers - and Device Maker's sites. Was this reply helpful? On the Applications tab, look for a task with a Not Responding status. Write down the name of the software program that is not responding. You might need to uninstall the program later. In Task Manager, click the program, and then click End Task. Repeat the previous step for all tasks with a Not Responding status. If the computer responds , one of the programs you ended is causing your computer to lock up.
Save your work, restart the computer, and then skip to the step to Uninstall software. If the computer does not respond , continue with these steps. Select the Show processes from all users check box, and then look for processes with high CPU and Memory. CPU : Look for numbers approaching Memory : Look for numbers that continually increase for ten seconds or more.
If your computer responds , a software program is causing your computer to lock up. Save your work, restart the computer, and then skip to the section to Uninstall software programs.
If your computer does not respond , continue to the next step. Step 3: Update any available device drivers Use Windows Update to update the software and drivers for your computer.
If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. Follow the instructions to download any available BIOS updates.
If a BIOS update is not available or does not resolve the issue, continue to the next step. Step 5: Check and clean air vents to prevent overheating Overheating can cause the computer to stop responding.
Use compressed air to clean the air passages, and then wait for the computer to cool down. Step 6: Scan for and remove viruses and malware Viruses and malware can cause the computer to stop responding. One such example is the Microsoft Safety Scanner. Antivirus software can sometimes contribute to performance problems in Windows. This is particularly common if your antivirus software is out of date, or if you are running more than one antivirus software on your PC at the same time.
If you have multiple antivirus solutions installed, uninstall all but one. Check for and install updates for your antivirus software.
For more information, see these articles: How do I uninstall antivirus or antispyware programs? What to do if your antivirus software stops working. A generic freeze is usually indicative of some type of performance problem due to bad hardware or problems with the way Windows is configured, including low memory or disk space.
You may see Windows freezing periodically if there is an issue with an important driver on your system. Display drivers, Bluetooth drivers, network drivers, and motherboard drivers can all contribute to temporary freezing of the system. Check the PC manufacturer site to be sure you have the latest firmware for your PC, and that you are running the latest available drivers for all the hardware on your system.
Install all recommended Windows Updates. This ensures that you are running the most improved version of Windows. A freeze could be part of a general performance problem that is causing a slow or lagging computer.
If so, you may be able to help the problem by optimizing Windows for better performance. If your PC freezes temporarily when using a specific app, the cause is probably not with the underlying operating system, but rather there is a likely a conflict with the app that is freezing.
You can try a variety of steps to resolve the issue, that vary depending on what kind of app is freezing:.
Try optimizing Windows for better performance. See the links provided in the section above for details. If these steps do not resolve the problem, proceed with these additional steps, checking for resolution after each one:. See if the state of the Internet connection changes the behavior. If you can run the app without an Internet connection, try it while disconnected from the Internet.
This will tell you if a slow Internet connection may be the cause. If the freeze occurs with a Microsoft Store app, and none of the steps listed in "Troubleshooting steps for all apps" resolved your issue, try the guidance provided in this article: Troubleshoot problems with an app. If the freeze occurs with a desktop app, and none of the steps listed in "Troubleshooting steps for all apps" resolved your issue, try these additional steps:.
Check the app for compatibility with your version of Windows. If the app provider does not list your version of Windows as compatible with the app, you can try to enable compatibility settings for the app. For more information, see the following article: Make older programs run in this version of Windows. Some apps provide an option to repair the app within the Control Panel. Check if the problematic app offers such an option by opening the Control Panel, and then navigating to Programs, then Programs and Features.
Tap or click on the problematic app from the list. If the app provides a Repair option, a Repair button will appear next to the Uninstall button.
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