Any additional feedback? Submit and view feedback for This product This page. View all page feedback. In this article. This can be caused by the Lightspeed Rocket for web filtering software.
Add the IP addresses of devices you want to get updates to the exceptions list of Lightspeed Rocket. Ensure that you don't have any policies that control the start behavior for the Windows Module Installer. This service should be managed by the operating system. Ensure that there are no firewalls that filter downloads. Such filtering could lead to incorrect responses being received by the Windows Update client.
If the issue still persists, run the Windows Update reset script. Make sure there are no firewall rules or proxies that block Microsoft download URLs. Take a network monitor trace to understand better. This can occur after a very long period of time of inactivity. The system fails to respond, leading to the service being idle and causing the service to shut down.
Ensure that the system remains active and the connections remain established to complete the installation. Some Windows updates require the device to be restarted.
Restart the device to complete update installation. Ensure that the user attempting to download and install updates has been provided with sufficient privileges to install updates Local Administrator. The operation was canceled by the user or service. You might also receive this error when we're unable to filter the results.
Run the Decline Superseded PowerShell script to allow the filtering process to complete. Certain drivers contain additional metadata information in Update. Ensure that you have the latest Windows Update Agent installed on the device. You might encounter this error when WSUS is not sending the self-update to the clients. Review KB for instructions to resolve the issue. This issue occurs because Windows can't renew the cookies for Windows Update.
Here is a more contextual copy and paste clip from the log regarding a manual patch attempt of Hotfix Searching for installed applications , : Action start AppSearch. Return value 0.
Evaluating launch conditions , : Action start LaunchConditions. Return value 1. Searching for related applications , : Action start FindRelatedProducts. Computing space requirements , : Action start CostInitialize.
PrepInstall, 3 , : Action ended PrepInstall. Return value 3. An alert was unable to be generated to notify the user. The wizard was interupted before Symnatec Backup Exec could be properlly installed The thing that is really bugging me is that ALL the Symantec links relating to this error are basically dead ends - they're usually "no document available" or the link simply s.
I have about another 3 weeks before i MUST make this server live. I've been encountering this issue for a number of months. It was briefly fixed when I upgraded to rev , but the issue came back within a few weeks. Seems to be a common issue so I'm slightly concerned as to why Symantec haven't resolved this yet. BulkRate Level 2. Running into the same issue. However this is with trying to install HF17 on a base install of R It looks like the patch has an impossible condition: "The following patches need to be installed before this patch can successfully continue.
There is no service pack 1 for R Any ideas? Very strange, since before yesterday, I couldnt find that file anywhere support site, ftp site, LiveUpdate to save my sanity I had the same issue opened a ticket and this is how it was resolved 1.
Right-click the Backup Exec icon and select "Run as" and run it using local administrator. Post Reply. Preview Exit Preview. You must be signed in to add attachments. Additional options Associated Products.
We just upgraded in January At that time all the sp and hotfixes were applied. I then deployed the remote agents after all the updates. Some of them are still runing the 10D agents but they just complete with exceptions. Otherwise two days and no failures. Also a good sign is that I had no failures after the sytem reboot last night before the job cycle. The true test will be when the. NET runtime error occurs. I gues it is possile that database corruption could cause a fault in one of the be dll's that may be aceing.
I have no idea what functions are in those dll's so it is just a guess. It would be nice if that was the case. I could swallow the runitme eror restarting services in the middle of jobs every so often and re-running the jobs as long as the links are valid in the next cycle. I suspect that should be the case since I think my problem was two-fold.
I believe the. NET runtime error was a bothersome occurance that corrupted jobs in the cycle that it occurred but I think the issue of jobs being corrupted permanently by services resarting was causing my long term headaches. Hopefully, the database reconstruction will help that. Only time will tell. I am in the proces of trying to identify links betwen Job History identifiers and duplicate jobs in hope that might be able to come up with a stored procedure that will repair jobs.
I read another technote that stated there is a memory leak when you are not using the latest version of the remote agent due to encryption not being availble. This issue applied to a previous version of Backup Exec, but maybe this bug or a related memory leak still exists. I know our beserver.
We get the typical your system is running out of virutal memory errors and I think this correlates to when we get the. NET Runtime errors. I have not setup the monitoring yet to verify the exact RAM in use when the.
NET Runtime occures but we see most of these symptoms around the time the service crashes. I concur about the service crashing and not restarting. That is unacceptable. It still boggles my mind that Symantec is putting out such a poorly qa'd product.
These are issues you expect in alpha testing a product. One other thing we have noticed is that frequently when we see a lot of RAM in use by beserver. I am currently watching it loading media for a 1 GB duplicate job. It has been loading media for 1. Once the job finishes, beserver will return to its normal memory usage. I also notice that beserver. Mine does not go away. It grows over time. I strongly suspect that this is causing my. I have implemented a daily regimen of stopping and re-starting BE services and SQL instance in that order.
I notice an excessive number of page faults and growing memory usage in both services. Since I beleive I resolved the issue of jobs being corrupt by just shutting down services with the database rebuild, this is a good temp solution. I didn't re-install but I did run a repair.
I am currently working with the top of Symantec's Tech Support food chain on this and the impression is that they just don't know what the problem is. I upgraded to 12 a year ago this week and have endured much, so let me ask so basic questions:. Did you upgrade from a previous version or just do a fresh install? Are you using B2D devices? How many?
What kind? SAN or Local Attached. What else is on the server? Is days a real number? I run about 2 weeks between crashes. What kind of Server hardware? That is my general impression. If someone didn't script out the answer for them they can't help you even at that level where the ability to think should be a requirement for the job.
Tsk Tsk. I saw the sales pitch for 12 and blew it out of my inbox immediately. Heck it took me this long to attempt 11D. The only thing that made me decide was the ability to re-run the failed duplicate jobs when they occurred.
Have since scrapped the migrated database and re-created all jobs in a fresh database. However, I did transfer device information from the dbo. YES How many? Just Backup Exec 11D. Too real. The beserver. I could sit with the task manager open and watch beserver. Windows I rebuilt the server and guess what.
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